• TEKsystems
  • $59,705.00 -130,290.00/year*
  • Lansing, MI
  • Customer Service/Call Center
  • Full-Time
  • 5710 Ashley Dr

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TEKsystems is looking for a Level 1 Helpdesk Analyst in the Lansing area .

This person is responsible for providing first level technical support to all end users within the environment via phone or email.

Job Responsibilities:
  • First point of contact to assist with all aspects of computer/network hardware and communications support.
  • Provide primary technical support for hardware and software issues.
  • Provide end users with a high level of customer service

  • Must Haves:
  • Minimum of 6 months to 1 year previous IT experience providing technical support in an enterprise level environment.
  • Knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation).
  • Ability to perform technical support duties for hardware and software support.
  • A+ certification preferred but not required.

  • About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    Associated topics: deskside, desktop, help, information technology, service, support, systems administrator, technician, technician i, technician iv

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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